September 2025 Booking.com Sustainability Report Review

March 2, 2024

About Booking.com

Netherlands

Booking.com Sustainability Rating is 3.9

This means Booking.com are well-above average compared to other companies in the Internet Media & Services.

Industry positioning

Booking.com

Industry averange

Overall

Environmental

Social

Governance

Booking.com positioning within the Internet Media & Services

Booking.com Sustainability Rating Breakdown:

Booking.com Overall Sustainability Rating is 3.9 out of 5.0

Booking.com Environmental Rating is 4.2 out of 5.0

Booking.com has an environmental rating score of 4.2, focusing in the following areas:

Climate risk (4.4): This score reflects Booking.com understanding and management of climate-related risks that could impact their operations. A score of 4.4 suggests an excellent awareness and management of these risks.
Greenhouse Gas (GHG) Emissions (3.6): This score measures the emissions of greenhouse gases produced by Booking.com and their efforts to reduce these emissions. A score of 3.6 indicates a strong effort is being put toward reducing emissions of greenhouse gases.
Energy Management (4.7): This score demonstrates the effective management of energy consumption. s. A score of 4.7 indicates an excellent effort towards using sustainable energy sources.
Materials Sourcing (3.8): Reflecting the sustainability and ethical considerations in sourcing materials for their products, a score of 3.8 suggests a strong effort in responsible sourcing of materials.
Pollution Prevention and Management (4.4): This score represents the policies and impact of Booking.com that aim to prevent and minimise pollution. Booking.com has an excellent pollution prevention and management score.
Waste Hazards and Management (3.8): A score of 3.8 assesses how Booking.com handles waste and hazardous materials. This indicates a strong waste management strategies and minimization of hazardous waste are in practice.
Water Management (4): This score evaluates water usage and conservation efforts. A score of 4 suggests Booking.com makes a strong effort in water management.
Environmental Certifications (4.8): A score of 4.8 reflects an excellent commitment to obtaining environmental certifications, demonstrating adherence to recognized standards and practices in environmental stewardship.
Environmental Opportunities (4.4): A score of 4.4 indicates that Booking.com is excellent at identifying and taking advantage of opportunities to benefit the environment, potentially through innovative practices or sustainable growth strategies.
Environmental Compliance (4.4): A score of 4.4 rates the level of compliance with environmental regulations and standards, indicating strong adherence to legal and ethical norms in environmental matters.

Booking.com Social Rating is 3.8 out of 5.0

Booking.com has an overall social score of 3.8, which can be broken down into various components, reflecting the company's performance in relation to social challenges:

Social-related Certifications (4.2): This score indicates an excellent level of certifications related to social issues.
Community Engagement (4.5): This score assesses a company’s involvement in and contribution to local communities. A score of 4.5 indicates Booking.com have a strong commitment to community engagement.
Corporate Philanthropy (4.6): A score of 4.6 suggests Booking.com make a significant contributions to philanthropic causes, demonstrating their measure of commitment to social responsibility through charitable endeavours.
Data Privacy (4.6): This score is a measure of how vulnerable Booking.com is to breaches related to personal and customer data. 4.6 indicates excellent Booking.com Data Privacy protection policies.
Products and Services (2.7): This score reflects the social impact of products and services provided by Booking.com, indicating that they are designed and delivered with a reasonable consideration for social responsibility.
Diversity and Inclusion (3.9): This category indicates a strong commitment level of Booking.com to creating an inclusive and diverse workplace and culture.
Health and Safety (4): The health and safety score reflects a strong robustness of the measures in place at Booking.com to protect the well-being of its employees and customers.
Human Rights Abuses (3.1): This score reflects some risk of Booking.com involvement in or exposure to human rights abuses in company operations.
Labour Relations (3.3): This score reflects the company's relationship with its workforce, including aspects like union relations and employee treatment. A score of 3.3 indicates a strong level of performance in this area.
Training and Education (4.5): Booking.com training and education score represents an excellent the level of commitment to employee development through robust training and educational programs.
Cyber Risk (3.8): This score assesses exposure to and management of cyber risks that may disrupt business operations. A score of 3.8 suggests a strong preparedness against cyber threats.
Product Quality Management (2.5): This score reflects the quality and safety of current and future products and services provided by Booking.com. A 2.5 indicates a reasonable standard in managing product quality.
Supplier Engagement (3.8): This score assesses how Booking.com engages with its suppliers on social issues. A score of 3.8 suggests a strong level of engagement and collaboration with suppliers in managing social risks.

Booking.com Governance Rating is 3.5 out of 5.0

Booking.com has an overall governance score of 3.5, which encompasses various aspects of its corporate governance practices and structures:

Business Resilience and Sustainability (2.3): This score reflects the capacity of Booking.com to sustain its operations over the long term and adapt to business challenges. 2.3 suggests a reasonable strategies for resilience and sustainability in the business model of Booking.com.
Corporate Compliance Behaviours (3.9): This score assesses adherence to laws, regulations, and internal policies. 3.9 shows a strong Booking.com Corporate Compliance Behaviours.
Governance-related Certifications (3.8): A score of 3.8 in this category reflects a strong level of accountability and adherence to governance-related certifications.
Board Accountability (4.3): This excellent score measures the accountability shown by the board of directors at Booking.com relating to responsible governance, oversight of operations, and commitment to stakeholder interests.
Business Ethics (3.8): This score evaluates ethical conduct in business operations. A score of 3.8 indicates a good standard of ethics.
Business Transparency (3.3): This indicates the level of transparency in the business operations and disclosures of Booking.com, suggesting a good communication with stakeholders and clear reporting of activities and financial information.

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